Mike Keutzer is a Cisco Systems Technical Instructor at Sunset Learning, a Cisco Platinum Learning Partner. Mike is based in the Denver, Colorado, area, with over 30 years of experience in information systems and customer engagement technologies. In addition to his decades teaching and developing Cisco Contact Center, Voice, and Routing solutions, including Webex Contact Center, Mike has authored and contributed to numerous Cisco Contact Center training programs and received several Cisco Instructor Excellence Awards.